Once your payment has been successfully received, processing begins. This process takes approximately 1 - 3 business days, not including weekends or holidays.
For all custom-made orders, such as our vinyl decals, please note that additional processing time (usually 3 - 5 working days) is required.
After processing, orders are shipped from the respective Sofia Castle warehouse, depending on the item(s) ordered.
Due to the multiple warehouse locations Sofia Castle has, and to ensure you receive your items in the quickest possible time, please note that there is a possibility that you will receive multiple parcels for an order which contain different items. Please refer to the next section for the expected delivery timeline.
To prevent any delays, please ensure that you provide full and accurate mailing address. If an invalid address was provided at the time of order, you will receive an email from us requesting for a new address to ship to, which may prolong processing times.
You will receive a confirmation email once your order is shipped.
EXPECTED DELIVERY TIMELINE
Below details the expected waiting time between receipt of the shipping confirmation email and the item reaching your hands.
NM: 3 to 5 Working Days
RM / Courier: 1 to 4 Working Days
Selected Countries Only
7 to 10 Working Days
|Beauty Products, excluding Red Cherry||7 to 10 Working Days||
NM = Local Normal Mail
RM = Local Registered Mail
IMPORT DUTIES, CUSTOMS FEES, LOCAL SALES TAXES
Please be aware that all international orders, regardless of shipping method, may be subject to additional duties, taxes, and customs clearance fees. Duties, taxes, and fees are not included in the prices listed on our website.
You are responsible for all import duties, customs and local sales taxes charged by the country you are shipping to.
Unfortunately, Sofia Castle has no control over these charges. Please consult with your local customs agency to find out more information regarding the amount of duties, taxes, or fees you may have to pay.
Thank you for your understanding!